Step-by-step
- Read the application and welcome informationKnow what order has been requested and the current arrangements.
- Prepare a concise overviewNote the children’s routines, important history and the issues that affect their welfare.
- Separate facts from concernsSay what you directly know, what was reported to you and what evidence exists.
- Describe safeguarding concerns accuratelyUse dates, behaviours and impact. Avoid exaggeration; do not minimise genuine risk.
- Keep the child centralDiscuss the child’s needs, relationships, stability and experience rather than only the adult dispute.
- Explain workable proposalsBe ready to describe safe, practical arrangements and any support or safeguards suggested.
- Ask about next stepsClarify what happens with the safeguarding letter and whether Cafcass needs anything further.
What you will need
- Case number and hearing date
- Current child arrangements
- Short timeline of relevant events
- Specific safeguarding concerns
- Details of professional involvement
- Practical child-focused proposals
Common mistakes to avoid
- Reading a long prepared speech
- Personal attacks or speculation
- Asking the child to choose sides
- Sending documents Cafcass has not requested
- Assuming the adviser makes the final decision
Practical paid support
How I can help
Cafcass Call Preparation
£60 per hour
Practical support organising your factual points, chronology and child-focused proposals before the call.
Included
- Issue organisation
- Concise preparation notes
- Safeguarding information structured factually
- Practical next-step checklist
Not included
- Coaching you to give a misleading account
- Contacting Cafcass for you
- Legal advice or influence over recommendations
We aim to respond to all enquiries within 24 hours.
Frequently asked questions
Will Cafcass speak to my child before the first hearing?
Cafcass says children are not usually interviewed during the initial work-to-first-hearing safeguarding stage. Later assessment may be different.
Is Cafcass part of the court?
Cafcass is independent of the courts but advises the family court. The court makes the decisions.
Official sources
- Cafcass: Involvement before and at the first hearing ↗
- Cafcass: Child Impact Assessment Framework ↗
- Family Procedure Rules: Practice Direction 12B ↗
Guidance checked: 1 November 2026. Always check the latest court order and official source before acting.